RETURNS POLICY

Damaged Orders

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We try our hardest to package your order well so it arrives with you in perfect condition.

Sadly, sometimes accidents happen during the delivery process and this can result in damaged or faulty items.

Should this happen to you, please don't panic, we will sort it for you as quickly as we can!

All you need to do is email us at hello@butfirstsleep.com along with an image of your faulty item and we will advise how best we can assist you.

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Returning Items for a Refund

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We hope you love your order, but should you change your mind, you can return your item(s) to us, provided:

• Items are returned within 21 days of the delivery date

• Items must be returned as new, unused, unopened and in a resalable condition

• Items must have all tags, boxes and bags attached/included

• You must obtain proof of postage just in case your order is lost on its way back to us – failure to do so may result in us not being able to process your return

• We reserve the right not to refund you if you return items to us outside the terms of our returns policy

• The cost of the returns must be paid by the customer

• Please email hello@butfirstsleep.com before returning any items

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Returning Faulty Items

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Please return a faulty product to us within 21 days of purchase to receive a full refund, or replacement.

Please email hello@butfirstsleep.com before returning any items.